Guarantees & Warranty

We stand behind every service.

Waypoint covers confirmed workmanship concerns through the Workmanship Promise, a one-year limited warranty on Headlight Restoration, ceramic coating coverage, and a written Mold Remediation guarantee. Coverage terms are provided in writing at service completion.

Full Warranty InformationStart a Warranty Request
Written service scope before work begins
Before and after documentation
Customer walkthrough at completion
Clear written resolution process
A Waypoint Auto Detailing technician hand-washing a white sports car covered in thick foam suds in a residential driveway in Spokane Valley.

Workmanship Promise

All services - 7 days

Headlight Restoration

One-year limited warranty

Ceramic Coating

Application + manufacturer

Mold Remediation

60-day written guarantee, redo remedy

Coverage

What Waypoint Stands Behind

Waypoint Workmanship Promise

7 Days

Applies To

All standard services

Reporting Period

Seven calendar days from service completion

Terms provided in writing at service completion govern.

Headlight Restoration Limited Warranty

1 Year

Applies To

Headlight Restoration

Reporting Period

One year from date of service completion

Physical damage, cracking, internal condensation, and abrasive car-wash damage are not covered. One redo per vehicle within the warranty year.

Ceramic Coating - Two-Part Coverage

Two-Part

Applies To

Ceramic Coating

Reporting Period

Application workmanship: 7 days. Product warranty: confirmed at service completion per product.

Manufacturer warranty duration, maintenance requirements, and remedies depend on the exact coating product installed. Terms provided in writing at service completion.

Mold Remediation Written Guarantee

60 Days

Applies To

Mold Remediation

Reporting Period

60 calendar days from service completion

Does not cover new mold growth from a new moisture source, cosmetic staining, or conditions in inaccessible areas.

All coverage terms on this page are a summary. Written terms provided at service completion govern in all cases.

Scope

What Is Not Covered

Across all services, the following are generally outside coverage scope.

Preexisting damage or permanent staining present before service
New damage after the vehicle is returned
Customer-applied chemicals or improper washing after service
Third-party work on the affected area before Waypoint can inspect
Material replacement not included in the original service scope
Conditions beneath inaccessible materials or within sealed components
Defects documented as remaining and disclosed before service completion
Acts of nature, road damage, impact, or collision
Claims submitted outside the applicable reporting period
Mechanical, electrical, or component failure of any kind

Service-specific terms may differ. See full warranty information or the written terms provided at service completion.

Process

How to Submit a Concern

01

Contact Waypoint

Email or call within the applicable reporting period. Do not have another provider address the concern first.

02

Provide Documentation

Name, invoice or appointment number, vehicle, date of service, description, and photographs or video.

03

Receive a Written Resolution

Waypoint reviews scope, documentation, disclosed limitations, and current condition - then provides a written response.

Start a Warranty RequestFull Warranty Terms

Book with confidence.

Every Waypoint service is backed by the Workmanship Promise. Headlight Restoration, Ceramic Coating, and Mold Remediation carry additional specific coverage.

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