Guarantees & Warranty

We stand behind every service.

Waypoint covers confirmed workmanship concerns through the seven-day Waypoint guarantee, a one-year limited warranty on Headlight Restoration, ceramic coating coverage, and a free mold retreat once the moisture source is fixed. Coverage terms are provided in writing at service completion.

Full Warranty InformationReport a Service Issue
Written service scope before work begins
Before and after documentation
Customer walkthrough at completion
Clear written resolution process
A Waypoint Auto Detailing technician hand-washing a white sports car covered in thick foam suds in a residential driveway in Spokane Valley.

Seven-Day Guarantee

All services - 7 days

Headlight Restoration

One-year limited warranty

Ceramic Coating

Application + Waypoint warranty

Mold Remediation

Free retreat once moisture is fixed

Coverage

What Waypoint Stands Behind

Seven-Day Waypoint Guarantee

7 Days

Applies To

All standard services

Reporting Period

Seven calendar days from service completion

Report it within seven days at waypointdetail.com/service-issue with a description and photos. Work outside the purchased service is not included, and we never guarantee complete removal of stains or odors.

Headlight Restoration Limited Warranty

1 Year

Applies To

Headlight Restoration

Reporting Period

One year from date of service completion

Physical damage, cracking, internal condensation, and abrasive car-wash damage are not covered. One redo per vehicle within the warranty year.

Ceramic Coating - Waypoint Warranty

Waypoint

Applies To

System X Ceramic Coating (1, 2, 6 or 10 year)

Reporting Period

Application workmanship: 7 days. Waypoint warranty: the coating term you purchased.

Waypoint warranty conditions: hand-wash the vehicle at least once a month, have it professionally detailed at least once a year, keep it garaged regularly, and avoid automatic car washes. Any automatic car wash voids the Waypoint warranty. Your written warranty terms are provided at completion.

Mold Remediation Written Guarantee

Retreat

Applies To

Mold Remediation

Reporting Period

After remediation, once the moisture source is fixed

Mold remediation is shop only. It does not clean the A/C evaporator core or interior HVAC ductwork, and we do not promise the vehicle is medically safe or that every source of mold is eliminated. New growth from an unfixed or new moisture source, cosmetic staining and inaccessible areas are not covered.

All coverage terms on this page are a summary. Written terms provided at service completion govern in all cases.

Scope

What Is Not Covered

Across all services, the following are generally outside coverage scope.

Preexisting damage or permanent staining present before service
New damage after the vehicle is returned
Customer-applied chemicals or improper washing after service
Third-party work on the affected area before Waypoint can inspect
Material replacement not included in the original service scope
Conditions beneath inaccessible materials or within sealed components
Defects documented as remaining and disclosed before service completion
Acts of nature, road damage, impact, or collision
Claims submitted outside the applicable reporting period
Mechanical, electrical, or component failure of any kind

Service-specific terms may differ. See full warranty information or the written terms provided at service completion.

Process

How to Submit a Concern

01

Contact Waypoint

Email or call within the applicable reporting period. Do not have another provider address the concern first.

02

Provide Documentation

Name, invoice or appointment number, vehicle, date of service, description, and photographs or video.

03

Receive a Written Resolution

Waypoint reviews scope, documentation, disclosed limitations, and current condition - then provides a written response.

Start a Warranty RequestFull Warranty Terms

Book with confidence.

Every Waypoint service is backed by the seven-day Waypoint guarantee. Headlight Restoration, Ceramic Coating, and Mold Remediation carry additional specific coverage.

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