FAQ
Frequently Asked Questions
Everything you need to know before booking.
Waypoint serves Spokane, Spokane Valley, Liberty Lake, Post Falls, Coeur d'Alene, Hayden, and surrounding areas in the Inland Northwest. Mobile services are available throughout the region. Contact us to confirm availability at your specific address.
Both. We offer mobile detailing that comes to your home or workplace, and in-shop services for work requiring more time or specialized equipment. Mold remediation, for example, is in-shop only. The booking funnel will indicate which services are available in each format.
The Essential Clean is up to 1.5 hours and the Signature Clean is up to 2.5 hours. The Perfection Detail is results-based rather than time-based, so how long it takes depends on the condition of the vehicle.
The Essential Clean is a thorough maintenance clean designed for vehicles in good condition that receive regular care. The Signature Clean is a deeper clean for vehicles with moderate wear or build-up. The Perfection Detail is a full restoration for heavily neglected vehicles - it is results-based, not time-based, and is priced accordingly. The Perfection Detail is not available as a membership service.
Yes. Pet hair removal is available as an add-on for $40–$80 depending on the severity. It is included in the scope for Perfection Detail. If pet hair is severe, we'll assess it during inspection.
We offer a Child Seat Surface Clean add-on for $15 that includes crumb removal, surface stain treatment, and plastic surface cleaning. We do not remove or shampoo the seat itself. For fabric cleaning, follow the manufacturer's machine-wash instructions.
Our interior detailing services are flat-rate. You know the price before we arrive. Exterior services, paint correction, and ceramic coatings are priced based on vehicle size and condition. Boats, RVs, and fleet services are priced per foot or by quote.
Standard bookings through our online booking funnel require a $70 deposit to reserve your appointment. The deposit is applied to your final service total, it's not an additional fee. Some services, such as mold remediation and boat/RV detailing, require a custom quote rather than standard online booking.
Please contact us as soon as possible if you need to cancel or reschedule. Our cancellation policy is explained during the booking process. We're flexible for reasonable situations.
Yes. Adding an exterior detail to any interior service is $79 (compared to $150 standalone). You can add it during the booking process or ask your technician on the day of service if time permits.
You choose what to maintain (interior, exterior, or both), pick your level of care, and set how often you want service, from monthly to twice a year. We build a recurring plan around your choices, and members receive priority scheduling and member pricing on additional services.
No. The Perfection Detail is not available as a membership service. It is a one-time restoration service for heavily neglected vehicles. Memberships are designed for vehicles that receive regular maintenance.
Yes. You can cancel your membership at any time. Please contact us and we'll handle it promptly. There are no long-term contracts.
A heavily neglected vehicle may require a one-time Signature Detail at full price ($290) to bring it up to a maintainable condition before a membership can begin. We'll let you know during your assessment.
Our mold remediation process includes inspection, interior disassembly when necessary, mold-source treatment, deep cleaning and sanitization, HVAC treatment, and a final inspection. Every mold remediation service includes a written guarantee.
No. Mold remediation is an in-shop service only. It requires specialized equipment and environmental controls that are not feasible on-site at a residence or workplace.
Active mold is a biological growth that can be treated and eliminated. Permanent staining is cosmetic damage to fabric, carpet, or surfaces that may remain after mold is removed. We'll explain the distinction clearly during your assessment.
Boats and RVs are priced per foot based on the length of the vessel or vehicle. The final price depends on the size, condition, and services requested. Request a quote through our website or call us at (509) 355-7795 for a fast estimate.
We service boats at your location when possible. Contact us to discuss logistics. In-shop or trailer-based service may also be available.
Yes. We offer ceramic coating for boats to protect gelcoat, fiberglass, and painted surfaces from UV, oxidation, and salt water. Request a quote for custom pricing based on your vessel.