Waypoint Dealer Recon
Dealership Vehicle Reconditioning in Spokane
A controlled path from acquired to frontline-ready.
Waypoint helps dealerships manage appearance reconditioning through unit-level scopes, dealer-defined approvals, scheduled production, documented quality control, and account-focused communication.
Programs are proposed only after location, volume, scope, scheduling, and capacity are reviewed.
Recon Workflow Board
Demonstration dataCommercial Documentation
W-9, certificate of insurance, and written service agreement provided after program review.
Dedicated Account Contact
Named point of contact for scheduling, scope questions, and escalations.
Unit-Level Records
Stock-number-connected scope, approval, and completion records per vehicle.
Controlled Authorization
No work performed outside approved scope without dealer authorization.
Pilot Before Scale
Program quality and workflow validated on a defined unit set before volume commitment.
Inventory Workflow
Every Unit Has a Clear Next Step
Waypoint's dealer recon workflow moves each unit through seven defined stages. Every stage has a clear dealer responsibility, a Waypoint responsibility, and a documented status. Exceptions do not disappear - they surface immediately with the action required.
Intake
IntakeDealer Responsibility
Submit vehicle information, stock number, and initial service category.
Waypoint Responsibility
Log the unit, assign a tracking number, and schedule an inspection.
Required Information
Stock number, vehicle condition summary, requested scope category.
Common Exception
Vehicle arrives without access or in a condition that prevents safe inspection.
Approval Control
See How Dealer-Controlled Approval Works
Review the scope prepared for a sample unit. Preapproved work proceeds automatically within the dealer's service matrix. Optional work requires explicit authorization. Work outside detailing scope is documented but never performed by Waypoint.
Preapproved Work
Interior Reconditioning
Full interior vacuum, surface clean, fabric treatment, glass.
Approved program rate
Exterior Detail
Wash, decontamination, paint surface prep, glass, trim.
Approved program rate
Odor Assessment
Identify odor source. Treatment quoted separately if required.
Included in intake
Optional - Requires Authorization
Headlight Restoration
Cloudy lenses noted. Restoration would improve retail presentation.
Insert approved program pricing
Paint Enhancement
Moderate swirl marks noted. One-step enhancement would improve gloss and clarity.
Insert approved program pricing
Ceramic Coating
Available for inventory protection. Requires paint prep.
Insert approved program pricing
Outside Detailing Scope
Right Rear Quarter Panel Scratch
Paint damage beyond detailing scope. Documented for dealer review.
N/A - outside detailing scope
Tire Pressure Warning Light
Mechanical indicator noted during inspection. Documented for dealer review.
N/A - outside detailing scope
Items outside scope are documented for dealer review. Waypoint does not perform mechanical or body repair.
Approved Scope Summary
No optional work begins until the dealership's approved authorization rule is satisfied.
Program Models
Choose the Workflow That Matches Your Inventory
Waypoint operates under four program models for dealership accounts. The right model depends on acquisition volume, scheduling requirements, approval preferences, and documentation needs. Program structure is confirmed during the review process - not assumed in advance.
Best-Fit Dealership Profile
Dealerships with consistent acquisition volume requiring predictable recon throughput on a defined schedule.
Typical Vehicle Flow
Units submitted on a recurring schedule. Predefined service matrix governs scope. Exceptions escalated per agreed process.
Approval Model
Preapproved matrix for standard units. Separate authorization for optional or non-standard work.
Scheduling Model
Dedicated recurring production slots. Schedule confirmed by volume and capacity review.
Documentation Provided
Program-level records, unit completion records, exception log, periodic account summary.
Recommended Next Step
Request a dealer program review with volume, location, and service mix.
Request a Program ReviewService Matrix
Service Options by Inventory Stage
Available services depend on where a vehicle sits in the reconditioning process. Trade-ins may require full restoration; pre-delivery units need a light final pass. Each inventory stage has a defined service set - preapproved by matrix, optional by authorization, and outside scope by documentation.
Commonly Evaluated
- Interior detailing
- Interior restoration evaluation
- Odor assessment
- Exterior detail
- Engine bay detailing
Optional by Authorization
- Headlight restoration
- Paint enhancement
- Paint correction
- Odor removal treatment
- Ceramic coating †
- Interior restoration †
Outside Detailing Scope
- Mechanical repair
- Body or paint damage repair
- Upholstery replacement
- Glass replacement
Outside-scope items are documented and reported to the dealer. They are not performed by Waypoint.
† Quoted separately. May require in-shop conditions - controlled temperature and humidity cannot be guaranteed on an open lot.
Quality Documentation
See What the Dealership Receives
Every completed unit generates a dealer recon record documenting scope, approved work, before and after photographs, services completed, limitations encountered, exception notes, and final quality review. The dealership receives this record for every vehicle, every time.
Stock #
A-1024
Vehicle
2019 Midsize SUV
Completed
August 2026
Dealer Request
Interior reconditioning, exterior preparation.
Approved Scope
- Interior Reconditioning - preapproved
- Exterior Detail - preapproved
- Odor Assessment - included
- Headlight Restoration - approved by dealer 08/12
Declined or Pending
- Paint Enhancement - declined by dealer
- Ceramic Coating - not requested
Before and after photographs are captured for each approved scope item and attached to this record.
Before - Interior
After - Interior
Services Completed
- Interior vacuum and surface clean complete
- Fabric spot treatment complete
- Exterior wash and paint prep complete
- Glass - interior and exterior complete
- Headlight restoration complete
Remaining Limitations
Right rear quarter panel scratch - documented, outside detailing scope.
Final Reviewer
Waypoint Lead Technician - August 2026
Right Rear Quarter Panel Scratch
Paint damage beyond detailing correction scope. Documented and reported to dealer on 08/12. Dealer acknowledged - to be handled separately.
All exceptions are documented regardless of severity. No exception is silently omitted from the completion record.
Completion Status
Frontline ReadyDealer Contact Notified
Designated dealer contact - August 2026
Outstanding Items
Body damage documented. See exceptions tab.
A unit is not marked complete because the cleaning stopped. It is marked complete after the approved appearance scope is reviewed and exceptions are documented.
Vendor Onboarding
Built for Vendor Review
Dealerships and dealer groups conducting vendor reviews require commercial documentation before activating a vendor relationship. The following documents are available or in development. Specific items are provided during the program review process.
Items marked "Pending Final Policy" are in preparation. Do not rely on placeholder statuses for active vendor onboarding until confirmed.
Pilot Program
Prove the Workflow on Real Inventory
A pilot program validates Waypoint's service quality and workflow against real dealership inventory before any volume commitment is made. A pilot is recommended for all new dealer accounts.
- Confirm work quality against dealer standards
- Test scope definitions on actual trade-in types
- Test approval communication process
- Review documentation and record format
- Evaluate scheduling fit with lot operations
- Identify exceptions and edge cases before scaling
Pilot Review Dashboard
Sample formatException Handling
Professional Partners Communicate the Exceptions
Waypoint does not silently proceed past conditions that fall outside the approved scope or that require dealer input. Every exception is paused, documented, reported, and held until the dealer provides direction. The following exception types are handled with this approach.
Program Results
Dealership Program Documentation
Verified Dealer Recon case studies will be added after completed pilots.
Dealership performance metrics, workflow results, and program documentation are added only after completion and dealer authorization.
Waypoint Workmanship Examples
The following examples demonstrate service quality and capability. They reflect retail detailing results and are not dealership workflow case studies.
Dealer Program Builder
Build Your Preliminary Dealer Program Brief
Complete the program builder to generate a preliminary scope summary. This summary organizes your dealership profile, volume, service mix, approval preferences, and scheduling requirements before the program review conversation. It is not a quote, service agreement, capacity guarantee, or SLA.
Ready to generate your program brief?
Takes approximately 3–5 minutes. Covers 9 topics.
Unit-level scopes
Each vehicle gets its own documented scope.
Controlled approvals
No optional work begins without authorization.
Completion photos
Before and after per approved scope item.
Account communication
Named contact for all dealer communication.
Pilot-first approach
Validate before volume commitment.
Dealer Program Review
Build a Recon Program Around the Way Your Inventory Actually Moves.
Share your locations, approximate unit volume, service mix, approval process, and current reconditioning bottlenecks. Waypoint will review operational fit and recommend a pilot, recurring program, or per-unit workflow.
Waypoint reviews location, scope, capacity, access, scheduling, and commercial requirements before proposing an active dealership program.
Quick links for dealership review