Your Waypoint detail
Get ready for
your detail.
Here is everything you need to know. It takes about 2 minutes to read.
- We come to you
- We bring water and power
- No need to clean first
Where is your detail?
1. Our main packages
Your confirmation says which one you booked.
Essential Clean
A routine refresh for a vehicle in generally good condition. 90-minute maximum service time. Not for heavy restoration.
Signature Clean
Your Signature Interior Detail is our more comprehensive interior service for vehicles that need extra attention. We’ll work throughout the cabin and give problem areas additional attention where the material and condition allow.
Perfection CleanShop only
Premium interior restoration, typically about six hours with no fixed time limit. In-shop only; shop drop-off required.
Wash & Wax
Your Wash & Wax focuses on safely cleaning the exterior and removing normal road grime. A professional clean and refresh for the outside of your vehicle.
2. Before we arrive
Tap each one when it's done.
0 of 5 done
Seats, mirrors, glove box & console
- Some settings — seats, steering wheel and controls, mirrors and the like — may be slightly off after cleaning. Our team does its best to put them back where they were.
We don't clean the glove box or center console unless they're empty. If you'd like, we can take items out, clean, and put them back — choose that in your account first.
Update your preferencesNot logged in? Use the phone or email you booked with.
3. On detail day
- We come to your home or work.
- We bring our own water and power.
- You don't need to be home. Just leave the car unlocked and easy to reach.
- We arrive during your arrival window. It's a window, not an exact time.
- We text you when your technician is on the way.
- Rain or cold? If the weather stops us, we text you to set a new time.
4. Your appointment
Want more information about your specific appointment? Log in with the phone or email you used to book and see more details here:
Log in to My WaypointWe send you a code. No password needed to start.
5. Good to know
- Your $70 deposit counts toward your total. You pay the rest after your service.
- Need to cancel? Cancel more than 24 hours ahead and we refund your deposit. Inside 24 hours, the $70 deposit is kept.
- We work hard on stains, spills, pet hair and smells. We can't promise every stain or smell will come out.
- Child car seats are vacuumed and wiped only. We never take them out or apart.
- Done in our shop only: Perfection Clean, Paint Correction, Ceramic Coating, Disaster Detail and mold remediation.
- Results depend on how the car looks when we start.
Meet the People Behind the Clean
Good people. Hard work. A little understanding goes a long way.
When you book with Waypoint, you're not just getting a clean car. You're supporting a team of real people who take pride in what they do. Our technicians spend their days traveling between appointments, working in all kinds of weather, and giving each vehicle the care it deserves. Here are a few little things we'd love for you to know about our team.
Rain, Shine & Everything in Between
Working outdoors means dealing with whatever the Northwest throws our way. From hot summer afternoons to freezing mornings, our team does their best to keep things moving.
Sometimes the weather has other plans. If conditions aren't safe for our team or your vehicle, we'll keep you updated and work with you to find a solution.
A Quick Break Goes a Long Way
Detailing is hard work! Our technicians are on their feet, bending, reaching, and moving for hours at a time.
You might see them stop for a quick drink of water, a snack, or a moment to cool down. Those little breaks help them stay focused and give your vehicle the attention it deserves.
Just so you know: Breaks never count toward your package's maximum service time. You'll still receive the full amount of service time included with your detail.
One Small Favor
Our technicians spend most of their day on the road, often without easy access to a restroom.
Occasionally, they might politely ask if they can use yours. You're absolutely welcome to say no, and there's never any expectation to let someone inside your home.
But if you're comfortable with it, we know our team would appreciate the kindness!
We're Human, Too
We care a whole lot about getting things right. Every vehicle gets our attention, effort, and care, but we're also human.
Sometimes we might miss a little spot. Sometimes an appointment takes longer than expected. And sometimes the day just doesn't go according to plan.
What matters most to us is how we handle those moments.
We'll always do our best to communicate, take responsibility, and make things right. That's why every detail is backed by our 7-Day Guarantee.
A Little Respect Goes Both Ways
We hold our team to high standards because you deserve a great experience, from the moment we arrive to the moment we leave.
And we believe our technicians deserve that same kindness in return.
A safe place to work, a little patience when things don't go perfectly, and treating each other with respect make a bigger difference than you might think.
We're glad you're here. 💙
6. Common questions
- Do I need to clean my car before you arrive?
- No. Remove valuables and loose personal belongings, but don’t worry about vacuuming or wiping things down first. That’s what we’re here for.
- Do I need to be home during the entire detail?
- No. You don’t need to be there as long as the vehicle is accessible and unlocked at your arrival window. Just make sure we can reach you if a question comes up.
- How long will my detail take?
- Actual service duration depends on the service, vehicle, condition, add-ons and work required. Your arrival window tells you when to expect your technician, not how long the work will take.
- Can you get every stain out?
- Not every stain can be completely removed. Results depend on the material, what caused the stain, how long it has been there, previous cleaning attempts and whether the material itself has permanently changed. We’ll always work toward the best safe result.
- Can you remove all pet hair?
- Pet hair removal can make a dramatic difference, but results vary based on the type of hair and the carpet or upholstery. Some fine hair can become deeply embedded in fibers and seams.
- What if it rains?
- Light weather does not automatically cancel a mobile detail. We monitor conditions and will contact you if the weather would prevent us from safely or properly completing your service.
- Do you need water or power?
- No. For mobile service, Waypoint brings its own water and power. Some services, such as Perfection, paint correction, ceramic coating and mold remediation, are done in our shop, so for those you’ll drop the vehicle off with us instead.
- What if my vehicle is worse than I described?
- Your technician will evaluate the vehicle when they arrive. If the condition is substantially different from what was booked or requires work outside the selected service, we’ll discuss it with you before making any significant changes.
- Will detailing fix scratches or damaged materials?
- Cleaning removes contamination. It does not rebuild material that is scratched, torn, burned, faded, cracked or permanently discolored. Some exterior defects may be improved through paint correction when appropriate.
- Are you licensed and insured?
- Yes. Waypoint Auto Detailing operates as a professional detailing business and carries appropriate business insurance.
Questions?
Just text us. We're happy to help.
Thanks for choosing Waypoint!
We can't wait to take care of your car.
Something not right after your detail?
Tell us within 7 days. If we missed something in your service, we come back and fix it for free. Still not happy after that? We refund you.